Our Corona guidelines for your safety

 

Dear guests and friends, 

 

your well-being and your safety are our highest priority. We guarantee to do everything we can to ensure you have a carefree and enjoyable stay while observing all necessary measures. Please find an overview of our measures below.
If you have any further questions feel free to call us on +49 (0)40 608220 or write us an email.

 

Kind regards
Your Eckart Pfannkuchen & Treudelberg Team

 

 

 

Prior to arrival

Since June 1st 2021 all hotel guests (including business travelers) in Hamburg have been obliged to show a current Corona test result or their vaccination card at check-in. Upon arrival you will either need …

    • a negative Corona test result (rapid test not older than 24 hours or PCR test not older than 48 hours) or
    • your vaccination card (valid after the 15th day after the last vaccination) or
    • as a convalescent, your positive PCR test result (at least 28 days and no more than 6 months old)

If you are staying longer with us, we need a new test result 3 days after your arrival. Test centers near the hotel can be found at: www.hamburg.de/corona-schnelltest/ (To see the map you may have to click “Externen Inhalt aktivieren”. Then you enter “Lemsahler Landstraße” in the search mask above the map.) No test is needed for children under the age of 6 years, for people who are fully vaccinated (last vaccination at least 15 days prior to arrival) or who have recovered from Covid-19.
You need to present a written confirmation from your doctor or your vaccination certificate.

 

Public areas

In our public areas our employees and guests are wearing medical or FFP2 masks. All contact surfaces are disinfected on a close-meshed basis. Hand sanitiser is available in our public areas.

 

Reception

We have placed protective dividers on our reception desk. Additional measures are:

    • Credit card devices, room cards and pens are disinfected after each use.
    • We recommend cashless payment.

 

Rooms & suites

In addition to the daily cleaning, our housekeeping team disinfects all contact surfaces. Our housekeeping team also works with a face mask and gloves at all times.

 

Culinary Treudelberg

Restaurants & Treudelbar hours of operations:

Lemsahler    daily 6.30 pm to 11.00 pm
Bistro 19    daily from 11.00 am (Snacks daily from 11.00 am–09.00 pm)
Treudelbar    daily from 02:00 pm (Snacks daily from 02:00 pm–10:00 pm)
Lemsahler     Tuesday - Saturday from 06:00 pm-10:00 pm

Table reservations are possible from 06:00 pm to 08.00 pm and from 08.30 pm.

 

Upon arrival you will either need:

    • a negative Corona test result (rapid test not older than 24 hours or PCR test not older than 48 hours) or
    • your vaccination card (valid after 14 days after the last vaccination) or
    • as a convalescent, your positive PCR test result (at least 28 days and no more than 6 months old).

Please use the luca-App to check into our [m]eatery bar + restaurant. Our service team wears a face mask at all times. Please wear your face mask until you have been seated at your table. Additional measures are:

    • The restaurant & table setup is according to local pandemic regulations to keep the proper distance.
    • A hand sanitizer dispenser is available at the restaurant entrance.
    • Credit card devices, check folders and pens are disinfected after each use.
    • The tables are cleaned after each visit.

Please note that a maximum of 10 people from different households can sit at one table.

 

Restaurant Terraces 

Our terraces will be open at the same opening hours as our restaurants and the Treudelbar. 
Unless there is an exclusive event. A negative Corona test result is not required. For the check-in on site please use the luca-app. Please note that a maximum of 10 people from different households can sit at one table.

 

Breakfast

Our service team wears a face mask at all times. Please wear your face mask until you have been seated at your table. To avoid waiting times, please let us know your desired time to have breakfast in advance.

Monday to Sunday from 6.30 am–11.00 am

 

Country Club (Pool, Sauna & Fitness-Center)

The use of our Pool is to a maximum of eight and Fitness-Center to a maximum of three guests at the same time limited. 
The use of our Saunaarea is limited to a maximum of two guests at the same time. 
There will reserve 1 hour slots. Reservations are required. Please coordinate your time slot before arrival at the wellness lounge +49 (0)40 60822-8874.

 

Vinoble Day Spa

From 1st Octover, the Vinoble Day Spa will be open again every Thursday to Saturday from 10.00 am to 06.00 pm.

 

Meetings & Conferences

All meeting rooms have been adapted to fit the governmental COVID-19 specifications and are ready for your next event or conference. Please contact us with your inquiry by email or by phone +49 (0)40 60822-8840.